Frequently Asked Questions (FAQs)
General FAQs
How often should I have my HVAC system serviced?
We recommend professional maintenance twice a year: once before summer and once before winter. Regular maintenance ensures your system runs efficiently, prevents unexpected breakdowns, and extends the lifespan of your equipment.
Do you offer emergency services?
Yes, we provide 24/7 emergency HVAC services throughout South Florida. We understand that AC issues can’t wait in our climate, and we’re committed to restoring your comfort as quickly as possible.
Are your technicians certified?
All our technicians are fully licensed, insured, and certified. They undergo regular training to stay current with the latest HVAC technologies and best practices in the industry.
Do you provide free estimates?
Yes, we offer free in-home estimates for new installations and major repairs. For routine maintenance or minor repairs, we can often provide estimates over the phone based on your system details.
Maintenance / Efficiency FAQs
What maintenance can I do myself between professional service visits?
- Change air filters every 1-3 months
- Keep outdoor units clear of debris
- Clean visible dust from vents and returns
- Monitor your thermostat settings
- Listen for unusual noises
- Schedule professional maintenance as recommended
How can I reduce my energy bills?
- Maintain regular professional service
- Replace air filters regularly
- Use a programmable or smart thermostat
- Ensure proper insulation throughout your home
- Consider upgrading to a high-efficiency system
- Keep blinds closed during peak heat hours
- Use ceiling fans to improve air circulation
Do you offer maintenance plans?
How long should my AC system last?
- Central AC systems: 15-20 years
- Heat pumps: 10-15 years
- Ductwork: 20-25 years
- Thermostats: 10+ years
Payment / Scheduling FAQs
What payment methods do you accept?
We accept all major credit cards, checks, cash, and offer financing options for larger installations or repairs.
Do you offer financing?
Yes, we partner with several financing companies to offer flexible payment options with competitive rates and terms, subject to credit approval.
How far in advance should I schedule service?
For routine maintenance, we recommend scheduling 1-2 weeks in advance. However, we always try to accommodate emergency situations as quickly as possible, often with same-day service.
Do you offer warranties on your work?
Absolutely. We provide labor warranties on all installations and repairs. Additionally, all new equipment comes with manufacturer warranties, which we help you register and maintain.
Duct Work FAQs
How often should air ducts be cleaned?
The National Air Duct Cleaners Association (NADCA) recommends having your air ducts cleaned every 3-5 years. However, you might need more frequent cleaning if you have pets, allergies, recent renovations, or visible mold growth.
What are the signs that my air ducts need cleaning?
- Visible dust or debris coming from vents
- Musty or unpleasant odors when the system runs
- Increased allergy symptoms or respiratory issues
- Unexplained increases in energy bills
- Recent home renovation or construction
What’s involved in your duct cleaning process?
- Initial inspection and assessment
- Sealing off vents to create negative pressure
- Agitation of dust and debris using specialized tools
- High-powered vacuum extraction
- Sanitizing treatment (optional)
- Final inspection and cleanup
Can dirty ducts really affect my health?
Yes. Contaminated ducts can circulate dust, pollen, mold spores, pet dander, and other allergens throughout your home. Clean ducts contribute to better indoor air quality and can help reduce respiratory issues and allergic reactions.
Air Conditioning FAQs
How do I know if I need a new AC unit or just repairs?
- Your unit is over 10-15 years old
- Repair costs exceed 50% of a new unit’s cost
- You’re experiencing frequent breakdowns
- Your energy bills are steadily increasing
- Your home isn’t cooling evenly or effectively
What are the signs that my air ducts need cleaning?
- Visible dust or debris coming from vents
- Musty or unpleasant odors when the system runs
- Increased allergy symptoms or respiratory issues
- Unexplained increases in energy bills
- Recent home renovation or construction
What’s involved in your duct cleaning process?
- Initial inspection and assessment
- Sealing off vents to create negative pressure
- Agitation of dust and debris using specialized tools
- High-powered vacuum extraction
- Sanitizing treatment (optional)
- Final inspection and cleanup
Can dirty ducts really affect my health?
Yes. Contaminated ducts can circulate dust, pollen, mold spores, pet dander, and other allergens throughout your home. Clean ducts contribute to better indoor air quality and can help reduce respiratory issues and allergic reactions.
Attic Insulation FAQs
What is the average cost of attic insulation services?
While every home is unique, attic insulation services typically cost between $4,000-$6,000 for an average-sized home. The final price depends on factors such as the size of your attic, accessibility, type of insulation selected, and whether old insulation needs to be removed. We provide detailed quotes after assessing your specific needs.
How long does attic insulation installation take?
Most attic insulation projects can be completed in 1-2 days. We typically allocate one day for removal of old insulation (if necessary) and one day for the installation of new insulation, though this timeline may vary depending on the size and complexity of your attic space.
How much will new insulation save on my energy bills?
Many homeowners see savings of up to 30-40% on their annual utility bills after installing proper attic insulation. Your actual savings will depend on various factors including your climate zone, home design, existing insulation levels, and energy usage patterns. Beyond direct energy savings, you’ll also benefit from improved home comfort and consistent temperatures throughout your living spaces.
Do I need to leave my home during the insulation installation?
No, you don’t need to leave your home during the installation process. While there may be some noise during the removal of old insulation and installation of new materials, our professional technicians work efficiently to minimize disruption. The process is people and pet-friendly, with no hazardous materials that would require evacuation.
Do you offer financing options?
Yes, we offer convenient financing options to help make your attic insulation project more affordable. This typically includes options for 0% interest financing for qualified customers. Our representatives can explain all available financing plans during your consultation.
How do I know if my attic needs new insulation?
- Inconsistent temperatures between rooms
- Unusually high energy bills
- Cold drafts in winter months
- Visible attic floor joists above or between existing insulation
- Ice dams forming on your roof in winter
- Your home feels too hot in summer or too cold in winter
What type of insulation is best for my attic?
The best insulation for your attic depends on several factors including your climate zone, budget, existing home design, and specific needs. Options typically include fiberglass (blown-in or batts), cellulose, spray foam, and radiant barriers. During our inspection, we’ll recommend the optimal insulation type and R-value for your specific situation.
Is spray foam insulation better than traditional options?
Do you remove old insulation before installing new insulation?
How do I prepare my attic for insulation installation?
- Clear a path from the attic access point to the exterior of your home
- Remove or secure valuable items from the attic space
- Push remaining items away from walls and corners if complete removal isn’t possible
- Inform us of any known issues such as roof leaks or pest problems
- Ensure pets are secured away from work areas
Do you offer a warranty or guarantee on your insulation services?
Yes, we stand behind our work with a comprehensive “Done Right Guarantee.” This includes proper installation according to manufacturer specifications and all applicable building codes. If any installation issues arise, we’ll return to correct them at no additional cost to you.
Will new attic insulation help with pest control?
Yes! Properly installed insulation, especially when combined with thorough air sealing, can significantly reduce entry points for pests. Additionally, removing old contaminated insulation eliminates potential nesting materials for rodents and insects while replacing it with pest-resistant materials can provide ongoing protection against common household pests.
Dryer Vent Cleaning FAQs
How often should I have my dryer vent cleaned?
- Household size (larger families typically do more laundry)
- Type of laundry typically dried (items that produce more lint such as towels, blankets, and pet bedding)
- Length and configuration of your dryer vent system
- Signs of poor dryer performance (longer drying times, excessive heat)
Homes with pets, high-volume laundry, or complex/lengthy vent systems may benefit from cleaning every 6-9 months.
How long does a professional dryer vent cleaning take?
- The length and complexity of your vent system
- Accessibility of the vent (difficult-to-reach exterior vents may take longer)
- The amount of lint buildup present
- Whether repairs or modifications are needed
Our technicians work efficiently while ensuring thorough cleaning of your entire system.
How much does professional dryer vent cleaning cost?
- Your location
- The complexity and length of your vent system
- Accessibility challenges
- The extent of lint buildup
- Whether additional services like vent repairs are needed
We provide clear pricing during the initial consultation with no hidden fees.
What are the signs that my dryer vent needs cleaning?
- Clothes taking longer than one cycle to dry completely
- The dryer or laundry room feeling excessively hot during operation
- A burning smell when the dryer is running
- Visible lint accumulating around the dryer vent opening
- The dryer automatically shutting off before clothes are dry (overheating protection)
- No visible lint coming out of the exterior vent when the dryer is running
- It’s been more than a year since your last professional cleaning
Can’t I just clean my dryer vent myself?
- Access to specialized equipment that reaches the entire length of the vent
- Expertise to disassemble and properly reassemble vent components
- Ability to identify and address hidden issues like crushed ducts or separations
- Complete removal of buildup throughout the entire system, not just accessible areas
- Professional inspection to identify potential fire hazards or code violations
DIY cleaning tools typically can’t match the thoroughness of professional equipment.
What is included in a professional dryer vent cleaning service?
- Inspection of the entire dryer vent system
- Cleaning of the dryer’s lint trap and housing
- Disconnecting the dryer to access the wall connection
- Thorough cleaning of the entire vent from the dryer to the exterior outlet
- Removal of all lint, debris, and potential blockages
- Verification that the exterior vent cover is functioning properly
- Testing the airflow to ensure proper operation
- Basic safety inspection of the dryer connection and surrounding area
- Recommendations for any necessary repairs or improvements
Will cleaning my dryer vent really prevent a fire?
How will I know if my dryer vent cleaning was done properly?
- Significantly improved drying times (clothes dry in one cycle)
- Reduced heat in the laundry room during dryer operation
- Strong, consistent airflow from the exterior vent when the dryer is running
- No lint visible around the exterior vent opening
- Our technicians will also demonstrate the improved airflow and provide before/after information about your specific system.
Do you repair dryer vents as well as clean them?
- Replacing damaged or crushed sections of ductwork
- Sealing gaps or separations in the vent system
- Installing proper vent covers that allow airflow while preventing pest entry
- Upgrading flexible ducts to more efficient rigid ducts where appropriate
- Rerouting poorly designed vent systems to improve efficiency and safety
We’ll identify any issues during the cleaning process and provide recommendations.
What type of equipment do you use for dryer vent cleaning?
- High-powered vacuum systems to create negative pressure in the vent
- Specialized rotating brush systems that extend the full length of your vent
- Compressed air tools to dislodge stubborn buildup
- Inspection cameras to verify cleanliness in hard-to-see areas
- Professional-grade vent testing equipment to measure airflow before and after cleaning
Are there any preparations I need to make before your arrival?
- Ensure clear access to your dryer and laundry room
- Make sure the dryer is empty of clothes
- Provide access to the exterior vent location (move patio furniture, etc.)
- Secure pets away from the work area
- If possible, pull the dryer slightly away from the wall (but don’t disconnect anything)
These simple preparations help our technicians work efficiently and thoroughly.
Do you clean commercial dryer vents as well as residential?
- Multi-unit apartment buildings
- Laundromats
- Hotels and motels
- Assisted living facilities
- Hair salons and pet grooming businesses
